Summer's Dealer Services, Inc

6211 W M72 Highway

Grayling, MI 49738

(989) 348-9755

(800) 361-1449

Background Information on Brad Summers

Owner Brad Summers instructed new people in Warranty and Policy area of the Ford Motor Company Customer Service Center in Detroit. Brad found the dealers were not collecting their warranty dollars and decided to do something about it.

Brad formed Summers Dealer Services in 1985 to help Ford dealers ensure Ford dealers reduce their exposure to liability in warranty claims.

In addition to six years with Ford Motor Company, Brad's experience in the field is well respected:

• Contracted instructor for Ford Marketing Institute for three years teaching Warranty & Policy, Claims Preparation, Body Shop Claims Preparation, and Parts Policy & Procedures.

• Completed more than 80 mini mail-in review throughout the United States.

• Dealer experience as a Service Advisor and Parts Counter Person.

• Conducted warranty practice reviews for many

  Ford Dealerships at their location, providing training

  on proper warranty administration.

• Supporting dealerships to lower their warranty expense that allowed the dealership to exit the Warranty Counseling Process.

• Working with the Ford Dealers Alliance as a Warranty Specialist to answer any concerns the members may have on warranty issues.

• Instruct one-day warranty seminars for the FDA.

• Brad has produced articles on warranty subjects for the FDA newsletter on a needed basis.

• Created help guide on understanding Ford’s Warranty Counseling Process that distributed over 1,000 copies to a membership of over 1,700 (by request only).

• Developed the Body Shop Claims Preparation Course and trained FMI's employees on the materials for FMI.

• Produced a Basic Warranty Claims Preparation course materials and Instructor Guide for Ford Marketing Institute.

• Conduct a three-day warranty boot camp for dealerships across the country on warranty administration and claims payment.

• Worked with Midas International Corporation in a new District Management Program.

• Attended Ferris State University and obtained a Bachelor of Science Degree in Automotive Dealership Management.

• Completed course work required for trade technical teaching.

Brad is well known in his community and believes in giving back to his community. Brad also  serves in the local Rotary Club as a board member, is a Cub Scout Master, and is an appointed member of the Crawford County Unit of the Michigan Department of Human Services Board.

(800) 361-1449